Policies & Returns

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Information Privacy 

By placing an order and/or entering information in any area of the Knights Corner Publishing website, you agree to these terms and conditions:

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Privacy Policy

The Knights Corner Publishing understands the importance of keeping personal information private and abides by the Privacy Act 1988. We take reasonable & appropriate steps to secure stored personal information from unauthorised access.  We do not accept responsibility for the security of information in transit over the internet.

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• Personal information collected includes: Name, postal address, email address, telephone, and payment methods for placed orders and customer enquiries.

• We do not sell or rent member or customer lists. Relevant personal information may be shared with third parties only when necessary to complete orders.

• It is not mandatory to provide us with your information, however this may mean we are unable to process your order or enquiry.

 

Pricing

All prices are in Australian dollars and include GST. Prices are correct at the time of posting on website, and are not inclusive of postage. (Postage will be calculated in check-out.) We reserve the right to change prices without notice.

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Discount codes

Codes are only valid until expiry date shown.

 

 

Payment Options

All prices are in Australian dollars and include GST. We reserve the right to change prices without notice. We accept various payment methods, including major credit and debit cards, mobile payments (Apple Pay, Google Pay, Samsung Pay) and processed via Square. We reserve the right to cancel orders at any time.

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Order Information

Fulfilment of orders is subject to availability. In the event of unavailability of products, due to circumstances beyond our control, we will contact you as soon as possible for alternative arrangements.
All orders must be paid in full prior to delivery.

 

Delivery

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Physical products are usually processed with-in 3-5 business days. Shipped via Australia Post and sent with a tracking number. Delivery times vary based on location, and delivery times are a guide only. If item/s are currently out of stock the delivery time may exceed the 3-5 days required for processing, and we will work to process the order as soon as possible.

Please be aware postage rates may change at any time but will not effect orders already placed .

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Digital products are delivered instantly via a link provided after payment and via an email sent to the email address you provide at checkout. 

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*Please note International Shipping is not available at this time. 

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Refunds and Returns

In accordance with the Trade Practices Act, a refund or replacement will be provided for all goods found to be faulty or misrepresented in any way. - Please choose carefully as we do not provide refunds for change of mind or incorrect choice.
Faulty or damaged products can be returned and/or exchanged by contacting us within 3 days of receiving the product. This does not cover damage or misuse by the customer.

All refunds need to be approved before being refunded. Items must be unused, in original condition, with proof of purchase and within 7 days of purchase date. If a refund is required please contact us via the 'Get in Touch' link below or email knightscornerpublishing@gmail.com, and reference your order number. 

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Contact Details

For all refunds or queries please contact us via the 'Get in Touch' link below or email: knightscornerpublishing@gmail.com, and reference your order number. A response *during business hours (AEST) is usually within 1-2 hours (depending on the query). Outside of business hours a response may take longer. 

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